FAQ

 
I forgot my User ID, what should I do?   Top
To retrieve your User Id, you will need to enter your social security, last name and date of birth. Click here to retrieve your User ID.
 
I forgot my password, what should I do?   Top
To change your password, you will need to enter your User ID, last name, your social security number and date of birth, then create and confirm your new password. Click here to change your password.
 

Can I make a payment online?

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Click here to log on to Online Account Access. You can make a payment once you've logged in.
 

How do I send an e-mail to Customer Service?

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Click here to send an e-mail.
 

What is the number to call Customer Service?

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Call us toll free at 1-800-710-2961.
 

What are the Customer Service Hours of Operation?

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We are here to serve you daily from 8am to 12am EST.
 

Can I send you a letter?

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Yes, please direct any correspondence to Fortiva, P.O. Box 105555, Atlanta, GA 30348-5555.
 

When will I receive my first billing statement?

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You will receive a bill within 10 business days of your first charge being placed on your account.
 

I haven't received my statement yet. What should I do?

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You should contact customer service to ensure your statement has been mailed to your correct address.
 

I need to change my phone number and address on my account. Do I have to contact your call center to make this change?

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You can always contact customer service to help make changes to your account by calling 1-800-710-2961 or click here to send an e-mail.
 

Does Fortiva issue a Card?

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A card is not issued with this account