Frequently Asked Questions



  • To change your password, you will need to enter your User ID, last name, your social security number and date of birth, then create and confirm your new password. Click here to change your password.


  • We offer many different methods for you to make your payment. You can make a payment online, by mail, by phone, through Western Union or MoneyGram. You can also go to your financial institution and make a payment on your Fortiva account. We also offer the option to make a payment using your checking account or a debit card.